AI support agent for high-volume B2C teams

Automate the tickets your team hates.

Billing
  • Refunds & cancellations
  • Retention offers
  • Payment failures
  • Disputes
Product
  • FAQ & how-to
  • Login & account
  • Plans & pricing
  • Appointments
Operations
  • Ticket classification
  • CRM updates
  • Tag assignment
  • Internal notes
Book a call with the founder See how it works
Ticket #4821 · billing_refund
Customer 2 min ago
"I want a refund for last month, I didn't use the app at all"
Pronomy · analyzing
User eligible for refund (last charge <30 days, no prior refund). Retention offer available: 50% off next month. If declined → full refund via solidgate.
Pronomy → Customer Just now
"I understand! Before processing your refund, I'd like to offer you 50% off your next month — would you like to give us another try? If not, I'll process the full refund right away."
✓ retention_offer_sent · solidgate_refund_ready · ticket_fields_updated
Trusted by support teams in the Genesis & SKELAR ecosystems
50–80% ticket automation rate
+22% higher CSAT than human agents
92% quality gate before external reply
Response quality

Support quality that matches your best human agents.

Real reviews from real users on TrustPilot — responding to tickets handled by Pronomy.

★★★★★
"Got my refund processed in under 2 minutes. The support agent was incredibly helpful and knew exactly what to do."
TrustPilot · B2C subscription user
★★★★★
"I asked about cancelling and they offered me a discount instead. Decided to stay. Fast, no hassle."
TrustPilot · B2C subscription user
★★★★★
"Had a billing issue and it was resolved before I finished explaining. They already had my account pulled up."
TrustPilot · B2C subscription user

The real cost of scaling support with humans.

Human Agent
Cost per ticket$1.50–2.00
Volume ceiling~1,000/agent
BurnoutAfter 6 months
vs
Pronomy
Cost per ticket$0.25–0.65
Volume ceilingNone
BurnoutNever

It answers. It acts. It updates your tools.

Billing

Refunds, cancellations, retention

  • Refunds & cancellations
  • Retention offers & discounts
  • Payment failures & disputes
  • Follows your billing flow step-by-step
  • Processes refunds via solidgate / Stripe
  • Adapts mid-flow or escalates
Product

FAQ, how-to, account

  • Product FAQ & how-to
  • Login issues & plans
  • Lessons & appointments
  • Answers from your knowledge base
  • Reads screenshots & attachments
  • Uses ticket history for context
Operations

Tags, CRM, scheduling, notes

  • Ticket classification & tagging
  • CRM & ticket field updates
  • Scheduling & internal notes
  • Classifies every incoming ticket
  • Updates CRM automatically
  • The boring clicks, 200 times a day

One agent per company.

Not per human, not per channel. One agent that knows your entire support context.

The agent follows your logic, not vibes.

01
Read ticket
02
Check history
03
Verify user
04
Update fields
05
Choose flow ↓
→
$ Refund
Check eligibility
→
Offer retention
→
Process refund
→
Update CRM
→
Send confirmation
× Cancellation
Ask reason
→
Retention offer
→
Cancel subscription
→
Set end date
→
Notify user
? Product FAQ
Match KB article
→
Check context
→
Draft answer
→
Verify accuracy
→
Reply
⊕ Ops & triage
Classify ticket
→
Apply tags
→
Assign queue
→
Write notes
→
Sync CRM
⚡ Rage detected
Flag urgency
→
Empathy response
→
Escalate to human
→
Alert manager
→
Log incident
↻ Plan change
Check current plan
→
Show options
→
Process switch
→
Confirm billing
→
Send receipt
🔧 Technical
Reproduce issue
→
Check known bugs
→
Suggest fix
→
Escalate if needed
→
Follow up
+ more flows

Better one extra escalation than one expensive mistake.

Keyword detection

"Manager," "lawyer," "chargeback" — recognized in any language. Instant escalation.

Custom rules

Write them in plain text: "escalate if user mentions health issues." No code needed.

Emotional analysis

Angry, frustrated, or threatening users go to a human. Every time.

escalation_rules.config
chargeback"I will dispute this charge"Escalate
human"Give me a manager"Escalate
privacy"Delete my data"Escalate
ai_detection"Am I talking to AI?"Escalate
sensitivefull card number detectedEscalate
threat"I'll leave a bad review"Escalate
saferefund policy questionAnswer
safelesson reschedule requestAction
edgedual subscription detectedEscalate

A dedicated CS team from day one.

1

Before launch

We map your workflows. Your flows adapted to your real tickets, macros, and tools. Minimal time required from your side.

2

Internal-note mode

The agent proposes replies but doesn't send. Your team reviews quality before anything goes to customers. Zero risk.

3

Live + continuous tuning

Flow updates, macro changes, quality reviews — all handled by the same team, usually within days. No extra charge.

Direct access to the team building the product.

Not a ticket queue. Not a support portal. Your needs affect our roadmap.

Pay per resolved ticket.

Not per response. Not per message.
One ticket with 10 replies is still one price.

$0.25 – $0.65
per resolved ticket
✓ 5 replies or 10 replies — same price
✓ Escalated tickets are free
✓ Volume package agreed before launch
✓ Simple Q&A → lower end. Refunds, cancellations, plan changes → higher end
✓ No lock-in. No minimum term.

The math

Human agent salary$1,500/mo
Tickets per agent~1,000/mo
Human cost per ticket$1.50
Pronomy cost per ticket$0.35 avg
Automate 40% of 40,000 monthly tickets:
Pronomy$5,600/mo
16 more agents$24,000/mo
Annual savings$220,000+
Get a pricing estimate

You have options. Here's how they compare.

Zendesk / Intercom AI

General-purpose automation. Multi-step billing flows and hands-on adaptation are not a toggle.

ChatGPT wrapper

Fast to demo. No flow control, no escalation, no integrations. Not for your refund queue.

In-house build

Your engineering team owns helpdesk APIs, QA, and every edge case. $70K+ before one ticket.

Do nothing

Hire 5 more agents. Hope Q5 is kind.

Pronomy

Adapted to your company. Multi-step flows, payment actions, safe escalation, direct access to the team. No lock-in.

Plugs into your stack. Even the weird internal tools.

ZendeskIntercomFreshdesk SlackZohosolidgate StripeNotionGoogle Drive ConfluenceCustom CRMInternal admin panels

Need something else? We build integrations as part of onboarding.

Free — no sales pitch required

We'll show you which tickets to automate first.

Share 20–50 recent tickets. We'll map your workflows, estimate pricing, and build a launch plan.

1 Share 20–50 recent tickets
2 We identify billing, product, and ops workflows
3 You get a launch plan + pricing estimate
Book a call →
Referral

Know another team drowning in tickets?

Refer a B2C support team. If they launch with Pronomy, you get 20% off your first two months.

FAQ

Can we try it before it talks to customers?
Yes. Internal-note mode first. The agent proposes replies, ticket fields, and escalation reasons. Your team reviews everything before anything goes external.
How much does it cost?
$0.25–0.65 per resolved ticket, depending on flow complexity. No lock-in. No minimum term.
Do we pay for escalated tickets?
No. If the agent transfers to a human, no charge.
Can it handle refunds, cancellations, AND product questions?
Yes. Billing flows, product questions, and operational tasks — all from one agent adapted to your company.
Can the AI classify all tickets but only handle some?
Yes. It can classify and tag every ticket, then only resolve the flows you approve. Safest first rollout.
How long does onboarding take?
We adapt to your stack and go live as fast as your team can review the first flows. Most teams see their first working automation within days of sharing tickets.
Is customer data used for AI training?
No. NDA and DPA signed before any access. Customer data is never used for training.
What if we stop using Pronomy?
Same day — all data deleted, all access revoked. No lock-in, no minimum term.

Your first 100 tickets. Automated this quarter.

Book a call with the founder. We'll map which workflows to automate first and what a safe launch looks like for your stack.

Book a call with Oleksii
or email oleksii@pronomy.io