More than a product.We'd help you even if you never buy.
Software is half of it. The other half is people who know the queue, answer their own email and tell you the truth. Take whatever helps. Buy only if the agent earns it.
Send us 20 tickets.Keep everything we find.
Anonymize 20 real tickets and send them over. We'll show you which flows we'd automate, what we'd score, and where it breaks today. Whether or not you buy.
- ✓Flows we'd automate
which requests repeat, and which actions they need - ✓What we'd score
tone, right actions, right response, right timing - ✓Where it breaks
promises that never became actions, loops, missing steps, the places your customers quietly give up - ✓Yours to keep
use it with us, with someone else, or on your own
Strip names, emails and payment details before you share. We're happy to sign an NDA first.
Bring us your mess.We'll treat it like our own queue.
With Oleksii. No pitch.
Any support-ops question: a messy escalation path, a refund policy that leaks, a QA program nobody trusts. If Pronomy isn't the answer, he'll say so.
If we start pitching, you say "pitch" and we stop. Mid-sentence, if needed. Then we go back to your question.
Set up support that works. With or without Pronomy.
- Support operations setup
- QA programs and scorecards
- Escalation policies
- Refund and retention flows
Tell us where it hurts. We'll tell you honestly whether we can help and what it would take. Sometimes the answer is a better macro, not a new tool.
Steal our homework.Some of it is still on the desk.
Free to use, no email wall. Two are still being written, and we label them that way.
Scorecard template
BuildingGrade any conversation on tone of voice, right actions, right response and right timing.
Not available yet. Get it in The Receipt when it's ready.
Refund-policy checklist
BuildingFind the gaps in your refund policy before your customers (and your agent) do.
Not available yet. Get it in The Receipt when it's ready.
The brief for your AI
Plain facts about Pronomy, no adjectives. Paste it into ChatGPT, Claude or Perplexity and ask it to tear us apart.
Read the brief →The Receipt
A letter about support ops, every other week. One teardown, one template, one number with its method.
Subscribe →
I'm a real person.Let's network.
I'm Oleksii. I've worked in customer support, built ML and NLP systems, worked on knowledge search, written a lot of code and sold directly to customers.
If you run support, I'd like to know you, whether or not you ever buy anything. Say hi. I answer my own messages.
Oleksii Liaskovskyi · founder · liaskovskyi.me (opens in a new tab)
Office hours are my favorite part of the week, because nobody is selling anything. Bring the ugliest ticket you've got. I collect them.