The Exchange.Where CX people plug in.
Telephone exchanges used to connect people who needed each other. This one does the same for support and CX folks: communities to join, shows worth your commute, people worth following, and help with your next job. We check every listing before it goes up. Pronomy accepts no paid placements.
You don't need to be a customer. You don't even need to like AI.
Communities worth joining.Places where support people help support people.
Places where support and CX people help each other for free. We're in several of them ourselves. Say hi if you see us.
- Support DrivenA support-focused Slack with weekly job roundups and a salary database.Plug in ↗
- CX AcceleratorNon-profit CX community with mentorship, facilitated channels and city meetups.Plug in ↗
- ElevateCXCandid chat for CX and support leaders, plus a jobs channel and masterclasses.Plug in ↗
- Customer Success CollectiveA large CS Slack with busy questions and jobs channels.Plug in ↗
- Women in CXMentoring, UnConferences and a big talk library for women in CX and service.Plug in ↗
- CXPAThe home of the CCXP certification, if you want CX on your CV formally.Plug in ↗
For the tool-specific questions
- Zendesk CommunityAdmin and support-ops Q&A, answered by staff and power users.Plug in ↗
- Intercom CommunityWorkflow and AI-agent threads. Yes, a competitor's forum. It's good, so it's here.Plug in ↗
Checked October 2026. Know a community that should be on this board? Tell us.
Shows and letters worth your time.Active when we checked.
We look for public activity in the last six months and recheck the list periodically. Feeds and public archives are imperfect, so each section carries its check date.
Podcasts
- Customer Support LeadersShort, practical episodes on hiring, metrics and running a support team.Listen ↗
- Punk CXWeekly interviews that are refreshingly frank about where AI falls short.Listen ↗
- Amazing Business RadioPlain-spoken weekly interviews on service basics and retention.Listen ↗
- The Modern CustomerBrand case studies on running CX at scale.Listen ↗
- The Digital CX PodcastFrameworks for scaled, automated customer success.Listen ↗
- Lenny's PodcastNot a support show, but the customer-research episodes are gold for product people.Listen ↗
Newsletters
- The ReceiptOne support-flow teardown, one template to steal, one number with its method.Subscribe →
- The Shepard LetterOne readable customer-service article a week.Read ↗
- Customer Service Tip of the WeekOne concrete tip, short enough to share in a team huddle.Read ↗
- The Punk CX DispatchOne essay on putting people and judgment before tools.Read ↗
- CX DiveReported news on how big brands run service and contact centers.Read ↗
Checked October 2026. Hosts and authors are not affiliated with Pronomy. We just like them.
People worth following.They make the whole industry kinder.
Support and CX people who share what they learn, out loud and for free. Follow them. Your inbox will be smarter for it.
- Kenji HaywardWrites "Top-Tier Support", a LinkedIn newsletter about building great support teams.Follow ↗
- Declan IvoryWrites candidly about running a large support org through the AI shift.Read ↗
- Nate BrownCommunity builder and one of the warmest voices in CX.Follow ↗
- Mathew PattersonEx-Help Scout. Writes about support with real craft and humor.Read ↗
- Shep HykenDecades of practical customer-service thinking, in plain words.Read ↗
- Jeff ToisterPractical, frontline-first training. The tips are worth a bookmark.Read ↗
- Dan GingissMemorable-experience thinking for brands that want customers to talk.Read ↗
- Annette FranzCustomer-centric culture and journey mapping, written for practitioners.Read ↗
Roles checked October 2026, and people move, so if one changed, tell us. Listed because we admire their work. They haven't endorsed Pronomy.
Notes from Oleksii.Support, AI and building Pronomy in public.
What Oleksii writes on LinkedIn about support, AI and building a company, pinned here so you don't need an account to read it.
The first notes are on their way.
Until they're pinned here, they live on LinkedIn, where you can also argue with them.
Looking for your next role?Tell us. We'll keep our ears open.
When we hear about a support role and know someone who could fit, we make an introduction for free and ask permission first. It is a small human noticeboard, not a recruiting service or a promise of placement.
Hiring support people?
Tell us who you need and we'll think of the people who asked us. We don't charge for this, and we're not a recruiting agency.
Also worth a look: the weekly job roundups in Support Driven.
Small tools for support teams.Building now. Free when they ship.
- Grade my replyPaste a reply you sent, get it scored on tone, actions, response and timing, with tips.Building
- Ticket X-rayDrop in ticket subjects, see what customers really keep asking about.Building
- Templates you can stealA support scorecard and a refund-policy checklist.Building
Most of what I know about support I learned from people on this page, for free. This is me paying it forward. If you are stuck on a hard flow or a hard week, write to me.