Same questions, every day.Solved in your tools, kindly, in their language.
Every business has five to ten requests that come back all day. The answer is always "check something, do something, tell them". That's the work Pronomy does, whatever you sell.
Worried it will sound like a bot to your customers? It follows your tone rules, tells customers it's an AI, and hands off whenever a person would do better. Kind is the default, not an add-on.
Stop refunding by hand.Be kind to the person who forgot to cancel.
Billing tickets pile up and every one of them is a person who feels cheated. Most need the same three checks and one action, not a “we're sorry to see you go” survey.
Typical requests
- "I cancelled and still got charged"
- "I meant monthly, not annual"
- "How do I cancel?"
- "My card failed but I want to keep it"
- "I paid but Premium isn't showing"
- "Can I get a receipt?"
What Pronomy does in your tools
- Finds the subscriber and the exact charge in billing
- Refunds within your window, and confirms the refund went through
- Cancels, pauses or switches plans, and checks the renewal is really off
- Makes the retention offer you allow, once, and takes "no" for an answer
- Restores access after payment and sends a card-update link on failures
Bought through Apple or Google? Those stores handle in-app refunds, not you. The agent knows the difference and walks the customer through the store's steps.
What matters most
- ✓Subscriber found · web checkout0.4s
- ✓Annual bought 2 days ago · within policy0.9s
- ✓Refund $59.99 · confirmed1.8s
- ✓Monthly $7.99 started · confirmed2.4s
"Where is my order?" is not a strategy.Fix the order, so they can get on with their day.
Order tickets are rarely hard. They're just endless, and they need someone to go into the store admin. That someone can be the agent.
Typical requests
- "Where is my order?"
- "I moved, change my address"
- "Swap the size, please"
- "Skip next month's box"
- "It arrived broken"
- "How do I return this?"
What Pronomy does in your tools
- Looks up the order and live tracking
- Edits address or items if the order isn't fulfilled yet
- Skips, pauses or changes subscription boxes and next dates, before anyone opens a box they forgot to cancel
- Starts a return or exchange, or refunds and reships within your limits
- Leaves a clear note and tag for your warehouse
What matters most
- ✓Order #10422 found · not fulfilled0.5s
- ✓New address validated1.1s
- ✓Address updated in store · confirmed1.7s
- ✓Note for warehouse · tag: address-change2.0s
Your engineers are not a help center.Triage properly, so they only see real problems.
B2B tickets mix how-to questions, account changes and real bugs. The agent answers what it can, does what it's allowed to, and hands the rest over with everything engineering needs.
Typical requests
- "How do I set up X?"
- "I'm locked out"
- "Add three seats"
- "Invoice with our VAT ID"
- "Is this a bug?"
- "The API returns 401"
What Pronomy does in your tools
- Checks account, plan and feature flags before answering
- Writes steps for their plan and their version of the UI
- Resends invites, changes seats or plans, and reissues invoices
- Collects error, steps, workspace and impact, then files a clean bug report, the kind that doesn't come back marked “can't reproduce”
- Routes enterprise accounts to their owner, with a summary
What matters most
- ✓Workspace found · enterprise plan0.4s
- ✓SSO settings changed yesterday1.0s
- ✓Policy: enterprise outage → on-call1.2s
- ✓Bug report filed · logs + timeline2.1s
Escalations cost $0.
Your fans paid. Let them in.Access problems should take seconds, not your weekend.
When you're the brand, every support email lands on you. Most of them are "I paid, where's my stuff". Those shouldn't need you. Your fans would rather you made the next thing.
Typical requests
- "I paid but the course is locked"
- "The login link doesn't work"
- "Upgrade me to the next tier"
- "Cancel my membership"
- "Can I get a refund?"
- "Where's the community invite?"
What Pronomy does in your tools
- Matches the payment to the member, even with a different email
- Grants the right access or tier on your platform
- Resends login links and community invites
- Cancels, upgrades or refunds within your rules
- Sends anything personal or unusual to you, with a short summary
What matters most
- ✓Payment found · $149 · Friday0.6s
- ✓Access group missing: full course1.0s
- ✓Access granted · confirmed1.6s
- ✓Login link resent1.9s
You run the business.We handle the inbox. You only see the decisions.
You don't have a support team. You have you, after hours. Pronomy answers and acts within the limits you set. Anything above them lands in one short queue, short enough to clear before your coffee goes cold.
Typical requests
- "Are you open on Sunday?"
- "Where's my order?"
- "It arrived damaged"
- "Can I move my booking?"
- "Send me the invoice again"
- "Can you do a custom order?"
What Pronomy does in your tools
- Answers from your website, docs and past replies
- Looks up orders and bookings, reschedules within your rules
- Refunds small amounts alone, up to the limit you choose
- Resends invoices and receipts
- Puts everything else in your decision queue, ready to approve
What matters most
Refund $85 for a cracked vase
Custom order: 40 mugs with a logo, by Dec 1
Move a booking to Sunday (you're closed)
Illustrative data. A mock of the owner's queue.
Find your most annoying ticket.That's the flow we start with.
Refunds
Finds the charge, checks your policy, refunds, and only says "done" when billing confirms.
Subscription apps · E-commerce → 02Cancellations & retention
Makes the offer you allow, once. Then cancels cleanly, with no loops.
Subscription apps · Creators → 03Billing & payment failures
Explains the charge, retries or sends a card-update link, and restores access.
Subscription apps · SaaS → 04Order changes
Address, items, sizes, skips and returns, edited in your store before it ships.
E-commerce · Small business → 05Account access
Matches the payment to the person, grants access and resends the login link.
Creators · SaaS → 06Technical triage
Answers how-to questions, collects the details on real bugs, and hands them to engineering.
SaaS & B2B →Example tickets on this page are illustrative. They are not customer records.
Every ticket on this page is someone who just wanted their thing to work. If your business isn’t one of these five, write to me anyway: the 1 a.m. “I was charged twice” email reads the same in every industry.